we’re here to help
Client Services Team
Frequently Asked Questions
for families registered in our 8 week term of gymnastics classes
-
Booking a makeup class is completed through the JackRabbit Parent Portal.
You have the option to schedule a makeup after your child has missed a class or you can do it beforehand if you plan to be away.
Check out our step by step instructions for more information on how to book a makeup class.
Conditions apply. -
Check out our Term Calendar!
-
You’ll have priority access to class registration for the next 8 week term if you are attending the current term. Lock in your child’s spot for the next 8 week term of gymnastics classes before we open registration online for new families.
We’ve made it super easy with two quick options that you won’t want to miss.
-
We are committed to raising the bar for grassroots sports in Canada, one tiny athlete at a time.
As a high quality sports program, we have a consistent avenue to report incidents and misconduct.
Please review our Incidents and Complaints Process to report your concern or complaint.
we’re here to help
Of course, even if the answer might be somewhere on our website, sometimes it’s just nice to speak with a grownup. Our Client Services Team is online seven days a week. We are pretty darn fast at replying to emails but we would rather chat with you on the phone! Reach out to us if you need some support; give us a call.
hello@jumpgymnastics.ca
604.559.6492
are you ready for your little one’s first gymnastics class?
Come ready to move! Little ones should wear comfy clothes like leggings or sweats, and everyone heads into the gym barefoot (grownups too—socks are totally fine!).
No need to stop at the front desk—your coach will be there to greet you and take attendance when you arrive. Easy peasy!
Grownups are part of the action! Parent participation is required until your coach feels your child is ready to safely jump in on their own.
And if your little one takes a little time to warm up, that’s all part of the journey. It’s very normal for it to take 6–8 weeks to feel comfortable with the space, routine, and new friends. We’ve got you!
Got a little one peeking over the gate? You’re definitely not alone! Little ones three and under will have their grownup by their side for the whole class.
Cambie
155-555 West 12th Avenue, Vancouver, BC V5Z 3X7
North Van
120 - 2270 Dollarton Highway, North Vancouver, BC V7H 2M9
