We have a general set of rules that we expect all participants in our programs to follow:

All children must be supervised by a coach before entering the gym space, and the coach must be notified if a child is leaving prior to the end of class.

Respectful behavior from you towards staff and other participants is expected at all times. This includes but is not limited to: using an appropriate voice level, not hitting/kicking or biting other participants, and following the coach’s instructions.

Participants must follow the expected structure of the class or camp that they are enrolled in.

Proper attire that ensures the safety of all participants is required (e.g. no jewellery, long hair should be tied up, and buttons/zippers should be avoided if possible). We reserve the right to refuse your child’s participation if we deem their attire to be unsafe.

Participants should be cautious and aware of surroundings when moving around in the gym.

We adhere to our Code of Conduct and expect that you also adhere to those portions of the Code that apply to you. Please become familiar with our commitment to ensuring a safe and positive environment for everyone. We reserve the right, at our sole discretion, to terminate our relationship with you and your child if you do not comply with those portions of the Code that apply to you.

By entering Jump facilities and participating in Jump activities, you agree to be bound by our policies and guidelines and you acknowledge that failure to comply with our policies or guidelines may result in suspension of your registration.

When entering our facilities and participating in activities, all visitors and

participants (children and their adult companions) agree to the following:

To stay home if feeling sick;

To sanitize hands upon entering the facility, with soap or sanitizer; and

To abide by all provincial and municipal guidelines, as amended from time to time, regarding health issues affecting the broader community (e.g. pandemics).

We take the health and safety of everyone involved with Jump seriously. Please do not come to class if you or your child are feeling unwell. You should not come to the facility or participate in activities if:

You don’t feel well and your symptoms are potentially contagious; or

Feeling unwell will significantly impact your participation and experience.

Please use our “Should I come to class today?” chart to support you in making choices about coming to class.

Email is our primary form of communication with you. Important information is sent out by email accounts that we have listed on file. If you do not wish to receive regular emails from us, you may opt out at any time by notifying us.

However, we urge you to always keep at least one email address on file with us so that you do not miss important or time-sensitive information.

By enrolling with Jump, participating in Jump activities, or entering Jump facilities, you agree with the following:

You understand that participation in Jump activities involves risk of possible injury and exposure to illness.

Neither Jump nor its staff will be held responsible for injuries or illness sustained by you or your child in classes/camps/events, travelling to or from Jump’s facilities, or participating in any associated events.

You assume full financial responsibility for risks of personal and bodily injury, and illness that may be sustained in classes/camps/events,travelling to or from Jump’s facilities, or participating in any associated events.

You release Jump and its owners, managers, instructors, employees,agents, related companies, volunteers, successors, and assigns, from all liability for personal and bodily injury and illness that may be sustained in classes/camps/events, travelling to or from Jump’s facilities, or participating in any associated events.

You specifically intend that this release includes all claims that your child and you might have based on actual or alleged negligent supervision, instruction, training, facility care and cleaning, or any combination of them.

You expressly authorise us to secure any emergency medical treatment that you or your child may need.

It is your responsibility to inform us of any medical conditions or concerns of which we may need to be aware.

By enrolling with Jump, participating in Jump activities, or entering Jump facilities, you acknowledge that you have carefully read the above and that you are agreeing with the above in exchange for the privilege of participation (the “Release”). If you are a minor, your parent or legal guardian aged 19 or older has reviewed the above, has agreed on your behalf, and has granted permissionfor your participation in Jump activities.

In consideration of Jump permitting you to use its facilities and its equipment, you agree to indemnify and hold harmless Jump and its directors, officers, employees, agents, heirs and assigns (the “Indemnitees”) from and against all claims, actions, costs and expenses and demands in respect to death, injury, loss or damage to your person or property wheresoever and howsoever caused, arising out of, or in connection with your use of Jump’s facilities and equipment, even if such loss or damage was the result of any act or omission by the Indemnitees, including, without limitation, negligence.

You further agree to indemnify and hold harmless the Indemnitees from all actions, claims, demands, losses, judgements or costs of any nature of any third party against the Indemnitees resulting from your use of Jump’s facilities and equipment. You agree not to make any claims or take any proceedings against any other person, society, corporation or other legal entity who might claim contribution or indemnity from the Indemnitees in respect of matters which are the subject of this policy. You agree that the Release binds your heirs, executors, administrators and assigns.

We are not responsible for lost or stolen items while you or your child are participating in classes/camps at a Jump facility, traveling to or from a Jump facility, or at any third-party location where a Jump event may be held. We maintain a Lost & Found for items left behind at our facilities for convenience only, and we are not responsible for the condition of any items contained in the Lost & Found.

Registration and Fees
Registration for our classes opens approximately one month before the start of the term.

Registration of your child requires a completed online registration form and full payment at the time of registration.

Payment will be auto-billed to the credit card we have on file for you, as per our pre-authorized payment policy outlined below. Spaces are not held, and your child will not be permitted to begin classes until registration is fully completed. All fees for classes are subject to GST.

Pre-authorized Payment
Upon registration, you are required to provide a credit card number to secure your child’s registration. By registering your child in Jump activities, you authorize us to charge the credit card identified by you during your child’s registration for the fees associated with your child’s registration. If you wish to make payment of your fees by e-transfer, your e-transfer must be received by us in advance of the payment due date.

Otherwise, your payments will be processed in the amount(s) and at the intervals indicated during the registration process.

NSF/Late Fees
If your pre-authorized payment method is returned NSF, you will be charged $30 for each instance. Accounts not paid as stated in your registration are subject to an accruing 5% monthly finance charge and we reserve the right to discontinue your child’s registration until the account is paid. We reserve the right to submit accounts that are more than 60 days past due to collections.

Withdrawals
You may request withdrawal of your child’s registration from a class term.

Withdrawal requests must be made in writing via email to hello@jumpgymnastics.ca.

If we receive your withdrawal request 14 days or more before the term’s start date, we will refund you 90% of the payment you made at registration and will keep the remaining 10% as a withdrawal fee.

If we receive your withdrawal request after the term’s start date, no payments will be refunded.

Missed Classes, Makeups, Closures and Transfers
For children enrolled in a class term, any absence will qualify for a makeup class which may be taken at any point in that term. You are responsible for scheduling makeup classes in the parent portal on our website at least 12 hours in advance of your desired makeup class. Makeups are subject to space availability and are therefore not guaranteed. Upon completing a full class term, any leftover unused makeups will automatically expire and will not carry over to the next term.

Except in cases of injury or long-term illness with a supporting doctor’s note, makeup classes for absences during a class term are the only recourse we offer.

We do not offer refunds or credits towards future terms for missed classes.

Classes that are supposed to occur on scheduled closure days for our facilities do not qualify for makeups. Unexpected closures (such as snow closures or other emergencies) will be marked as an “absence” and you will be able to schedule a makeup for that unexpected closure during the current term.

You may request a transfer of your child registration to a different time slot, day slot, Jump location, or a combination of those options, and we may, at our sole discretion, permit a transfer. Transfers to different time slots, day slots, locations, or your requested combination cannot be guaranteed.

Registration for our regular Camps (Spring Break, Summer, Winter Break) becomes available approximately 2-3 months prior to their respective start dates. Registrations for ProD School Closure Camps typically open in September for the following school year. Occasionally, schools will schedule additional ProD days, and we strive to update on our website with these additional dates and to inform you of these additional dates via our email newsletter. Fees for each respective Camp are listed on our website and are payable immediately upon registration, unless otherwise noted.

Pre-authorized Payment
Upon registration, you are required to provide a credit card number to secure your child’s registration. By registering your child in Jump activities, you authorize us to charge the credit card identified by you during your child’s registration for the fees associated with your child’s registration. If you wish to make payment of your fees by e-transfer, your e-transfer must be received by us in advance of the payment due date.

Otherwise, your payments will be processed in the amount(s) and at the intervals indicated during the registration process.

NSF/Late Fees
If your pre-authorized payment method is returned NSF, you will be charged $30 for each instance. Accounts not paid as stated in your registration are subject to an accruing 5% monthly finance charge and we reserve the right to discontinue your child’s registration until the account is paid. We reserve the right to submit accounts that are more than 60 days past due to collections.

Withdrawals and Absences
You may request withdrawal of your child’s registration in a Camp.

Withdrawal requests must be made in writing via email to hello@jumpgymnastics.ca.

If we receive your withdrawal request 14 days or more before the Camp’s start date, we will refund you 90% of the payment in full you made at registration and will keep the remaining 10% as a withdrawal fee.

If we receive your withdrawal request within 14 days of the Camp’s start date or after the Camp’s start date, your payment in full will be considered forfeit and we will not issue you any refund.

Unless you withdraw your camp registration in accordance with the above, or except in cases of illness or injury with a supporting doctor’s note, we do not offer makeups, credits, or refunds for any absences from camps.

Registration for our events (workshops, birthday parties, special events) open approximately 1-3 months in advance of the event.

Registration of your child requires a completed online registration form and full payment at the time of registration.

Payment will be auto-billed to the credit card we have on file for you, as per our pre-authorized payment policy outlined below. Spaces are not held, and your child will not be permitted to attend the event until registration is fully completed. All fees for events are subject to GST.

Pre-authorized Payment
Upon registration, you are required to provide a credit card number to secure your child’s registration. By registering your child in Jump activities, you authorize us to charge the credit card identified by you during your child’s registration for the fees associated with your child’s registration. If you wish to make payment of your fees by e-transfer, your e-transfer must be received by us in advance of the payment due date.

Otherwise, your payments will be processed in the amount(s) and at the intervals indicated during the registration process.

NSF/Late Fees
If your pre-authorized payment method is returned NSF, you will be charged $30 for each instance. Accounts not paid as stated in your registration are subject to an accruing 5% monthly finance charge and we reserve the right to discontinue your child’s registration until the account is paid. We reserve the right to submit accounts that are more than 60 days past due to collections.

Withdrawals and Absences
You may request withdrawal of your child’s registration in an event.

Withdrawal requests must be made in writing via email to hello@jumpgymnastics.ca.

Workshops are single-day events, and as such, we are unable to offer make-up classes for missed attendance. Families who withdraw at least 48 hours in advance may be eligible for a credit. Cancellations made within 48 hours are not eligible for a refund or credit, except in cases of injury or illness with a doctor's note.

Personal Information“Personal Information” is information about an identifiable individual or information thatpermits an individual to be identified. This could be your name, age, home address, telephonenumber, medical history, family status, and payment information.

PurposeJump collects and uses Personal Information about its prospective or current clients for the purposes of:

verifying identity;

identifying client preferences;

making recommendations about our programs to our clients;

enrolling the client in our programs; contacting clients with updates and information about our current and future programs;

ensuring our clients can participate safely in our programs;

and such other purposes as are reasonably required by Jump to enable it to manage and develop its operations and to meet legal and regulatory requirements.

Jump limits the amount and type of Personal Information collected to what is reasonable andnecessary to fulfill the purposes above.

Sharing
We may share your Personal Information with our employees, contractors, consultants and other parties who require such information to assist us with establishing and managing our relationship with you, including parties that provide services to us or on our behalf and parties that collaborate with us in the provision of our services to you. In some instances, such parties may also provide certain information technology and data processing services to us so that we may operate our business. We may share Personal Information with such parties both in and outside of your home jurisdiction, and as result, your personal information may be collected, used,processed, stored or disclosed in Canada and in the United States of America.When we share Personal Information with such parties, we typically require that they only use or disclose such Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy.

Third Party Websites
Our website may contain links to other websites that may be subject to less stringent privacy standards. Jump cannot assume any responsibility for the privacy practices, policies or actions of the third parties that operate those websites. Jump is not responsible for how such third parties collect, use or disclose your Personal Information. You should review the privacy policies of those websites before providing them with Personal Information.

Consent
To the extent that your consent is required, we will assume, unless you advise us otherwise, that you have consented to Jump collecting, using and disclosing your Personal Information for the purposes stated above (including any other purposes stated or reasonably implied at the timesuch Personal Information was provided to us).

Where your consent was required for our collection, use or disclosure of your Personal Information, you may, at any time, subject to legal or contractual restrictions and reasonable notice, withdraw your consent. All communications with respect to such withdrawal or variation of consent should be in writing and addressed to our Privacy Officer at hello@jumpgymanstics.ca. Please note that withdrawal of your consent will mean that we will be unable to continue to provide services to you and will be deemed a withdrawal from our programs in accordance with our withdrawal policies.

Disclosure
Personal Information may be disclosed or transferred to another party in the event of a change in ownership of, or a grant of a security interest in, all or a part of Jump through, for example, a sale, merger or joint venture, provided that such party is bound by appropriate agreements or obligations and required to use or disclose your Personal Information in a manner consistent with the use and disclosure provisions of this Privacy Policy, unless you consent otherwise.

Your Personal Information may be disclosed with your specific consent. In addition, there are circumstances where the use and/or disclosure of Personal Information may be justified or permitted or where Jump is obliged to disclose information without consent. Such circumstances may include:

Where required by law or by order or requirement of a court, administrative agency or other governmental tribunal or to comply with valid legal processes such as search warrants, subpoenas or court orders (in such a cases, we will endeavour not to disclose more personal information than is required under the circumstances);

Where Jump believes, upon reasonable grounds, that it is necessary in an emergency situation where necessary to protect the health or safety of a person or a group;

Where Jump believes, upon reasonable grounds, that it is necessary to protect the rights,privacy, or property of an identifiable person or group, including of Jump;

Where it is necessary to establish or collect monies owing to Jump, or to protect the rights and property of Jump;

Where it is necessary to permit Jump to pursue available remedies or limit any damages that Jump may sustain; or where the Personal Information is already public.

Where obliged or permitted to disclose Personal Information without consent, Jump will not disclose more information than is required.

Accuracy
Jump will make every reasonable effort to ensure that your Personal Information as used or disclosed by Jump is accurate and complete. Clients and prospective clients may request correction to their Personal Information in order to ensure its accuracy and completeness.

Retention
Jump keeps Personal Information only as long as it is required for the reasons it was collected.The length of time we retain information varies, depending on the nature of the relationship, the reason for the end of the relationship and the nature of the Personal Information. This period may extend beyond the end of a person’s relationship with us, but it will be only for so long as it is necessary for us to have sufficient information to respond to any issues that may arise at a later date. When your Personal Information is no longer required for our purposes, we have procedures to destroy, delete, erase or convert it into an anonymous form. Jump transmits and stores information electronically, on a wide variety of platforms which may include third-party, cloud-based services that store information within the United States. You specifically consent to Jump’s use of these services and acknowledge and agree that such information transmitted to such third party providers located in the United States may be accessed by the courts, law enforcement or national security authorities of the United States.

Security
Jump will protect your Personal Information in its custody or control by making security arrangements to prevent unauthorized access, collection or use. Jump has taken steps to maintain adequate physical, procedural and technical security with respect to its information so as to prevent any loss, misuse, unauthorized access, disclosure, or modification of Personal Information. This includes physically securing offices where Personal Information is held,securing the use of user IDs and passwords, and restricting employee access to Personal Information as appropriate (i.e. only those who need to know will have access).In terms of communicating Personal Information to Jump, you may wish to note that there is nomethod of transmitting or storing data that is completely secure. While the physicalcharacteristics of each are different, mail, telephone calls, email and transmissions over theInternet are all susceptible to possible loss, misrouting, interception and misuse of theinformation being communicated or transmitted.

Openness
You have the right to access your Personal Information through the Jump Privacy Officer.Unless prevented by law, Jump will provide you with information regarding your Personal Information and give you the opportunity to correct any errors of fact. We could be prevented from providing access to your Personal Information if its disclosure would reveal personal information about another person, it is covered by solicitor-client privilege, or its disclosure would create a health or safety concern for another individual.

Upon a request to access your Personal Information, we will make the requested information available to you within 30 business days, or provide in writing any reasons for refusal or partial refusal in compliance with PIPA. If you have any complaints, questions or concerns about our handling of your Personal Information please contact hello@jumpgymnastics.ca.