App help


Punch Cards

To Activate Your Punch Card:

  1. Please contact us to let us know you would like to use the app to track your punch card.
  2. You will receive an email from Mobile Inventor Support that will provide you with an activation code.  Please note: Activation emails are generated manually by our team, and will not be sent outside of business hours. Late night requests will be sent their activation code the following morning. 
  3. In the Jump App, select Menu, Punch Cards, and the Activate New Card
  4. Enter your email address, and the activation code sent to you.
  5. You are now ready to use your punch card!
  6. NOTE: You may use this email address and activation code on multiple phones, so mom, dad, grandparents, nannies, and other caregivers can all use your punch card!

To Use your Punch Card

  1. Register for Jump Play as normal
  2. When you sign in, open the Jump App, and select Menu, and Punch Cards
  3. Show your phone to reception or a Coach, and have your punch card punched
  4. Your Punch Card will now show the remaining number of sessions on your punch card.
  5. Missed getting your card punched? We will do it manually on our end, and you will receive a notification.

Logging In

  1. Click My Account
  2. Log in using the email address and password you use to log in to our parent portal on the Jump Website.
  3. Never logged in before? Click Forgot email/password and enter your email address. A temporary password will be emailed to you.
  4. Not sure which email address is associated with your account? Click Contact Us, and we will look it up for you!